Legal Policy

GiftBoxSupply.shop – Premium Gift Boxes & Packaging Supplies South AfricaAt GiftBoxSupply.shop, we are committed to transparency, fairness, and excellent customer service. Please read our policies below. These policies comply with the Consumer Protection Act (CPA) and Protection of Personal Information Act (POPIA) of South Africa.

Privacy Policy

We respect your privacy and protect your personal information in accordance with POPIA.What Information We CollectName, email address, phone number, and delivery address when you place an order.Payment details (processed securely by our payment partners).Browsing data through cookies to improve your shopping experience.How We Use Your InformationTo process your orders and deliver premium gift boxes across South Africa.To communicate order updates and provide customer support.To send occasional promotional offers (you can unsubscribe anytime).Data Sharing
We do not sell your personal data. Information is only shared with trusted service providers for delivery (e.g., couriers) and payment processing.You have the right to access, correct, or delete your personal information. Contact us at support@giftboxsupply.shop.

Return and Refund Policy

We want you to be completely satisfied with your premium gift boxes and packaging supplies.Eligibility for ReturnsReturns are accepted within 14 days of receiving your order.Items must be unused, in original packaging, and in resalable condition.Custom printed or personalised boxes are non-returnable unless defective.How to ReturnContact us at support@giftboxsupply.shop with your order number.Ship the items back to us (customer pays return shipping).Once received and inspected, we will process your refund within 5–7 business days.RefundsFull refund for eligible returns (minus original shipping cost).Refunds are issued to the original payment method.We stand behind the quality of our products. Shop with confidence knowing we offer one of the fairest return policies for gift packaging in South Africa.

Reporting Defective or Damaged Items Policy

Your satisfaction is our priority. We thoroughly inspect every order before dispatch.What to Do if You Receive Damaged or Defective ProductsContact us within 48 hours of delivery with clear photos of the damage and your order number.Send photos to: support@giftboxsupply.shop or WhatsApp +27 XX XXX XXXX.Our PromiseWe will replace defective or damaged items free of charge.If replacement is not possible, we will issue a full refund including shipping costs.We cover return shipping for defective items.This policy applies to all customers across South Africa, SADC countries, Mauritius, and Cape Verde.

Shipping Policy

Fast & Reliable Delivery Across South Africa and BeyondWe offer secure nationwide shipping and trusted export services.

Shipping Times & CostsSouth Africa (Major Cities): 1–3 business days (Johannesburg, Cape Town, Durban, Pretoria)

South Africa (Regional Areas): 3–7 business daysSADC Countries, Mauritius & Cape Verde: 7–14 business days (depending on customs)

Shipping RatesCalculated at checkout based on weight and location.Free shipping available on selected orders above R2,500 within South Africa.International / SADC shipping fees are clearly shown before payment.

Tracking
All orders receive a tracking number sent via email and SMS. You can track your premium gift boxes in real-time.
Important Note
Custom and wholesale orders may have slightly longer processing times (2–5 business days). We will always keep you updated.

Contact Us

For any questions about these policies, please email support@giftboxsupply.shop or WhatsApp us. Our team will responds within 24 hours.Thank you for choosing GiftBoxSupply.shop – your trusted partner for premium gift boxes and packaging supplies in South Africa. Legal Policy - Premium Gift Boxes & Packaging Supplies...